Most of the printers that we purchase normally come with a 1 year or 2 year warranty. Often our purchase decision is influenced by the terms and conditions set in the warranty statement of the printer manufacturer.
The recurring cost of the printer including cost of consumables is a very important issue which needs to be considered before buying a printer. The most surprising fact is that we spend more money on purchase of ink & toner during the life of the printer rather than on the purchase of printer itself. Since our spending on ink & toner is more in comparison to the spending on the printer, we should rationally take a prudent decision before buying original ink or toner cartridges.
The ACCC states the following:
“If a part is non genuine, but is interchangeable with the genuine part, it can be seen as being fit or appropriate for the purpose and would therefore not void the manufacturers warranty”
“If the non-genuine parts fail and cause some other damage to the machine, the company holding the warranty will not be liable for the damage caused by failure of that part”
Whereas on various instances it has been seen that the dealers or the marketing guys or the service engineers knowingly or unknowingly make false statements that using refilled/remanufactured cartridge will void printer warranty, or that the company will not service the printer, or service it at higher charges.
As a consumer you have a choice and are free to select your products and vendors. If you are purchasing a car you are not bound to buy petrol from the same company which manufactures the car. Before making decisions on purchase of printer cartridges you should clearly evaluate the gains that you have in buying refilled/remanufactured cartridges over original cartridges. Your purchase decision should not be not be misguided by such wrong statements. Ask for written confirmations, if anyone insists or forces you to use only genuine cartridges or else it will void the printer warranty.
To further support you, Green re-feel stores offer 100% warranty in case any of the remanufactured products create any problem. All you need to do is contact your nearest Green re-feel store, they will provide you the right advice free of cost.
If the seller or servicing agent insists that you only use genuine product in your machines, then you insist that they provide written confirmation to this affect.
Remember you have a choice in the purchase of consumables, and that choice may save you hundreds or perhaps thousands of
dollars over the life of the machine.
Whatever be the amount that you have spent on the printer, you can save more than that amount during the life of the printer by exercising your rights and taking a prudent decision. The choice is yours!