Click here to browse TROPHY & AWARDS Website

Is Re-feel able to refill all cartridges ?

We refill cartridges from all major printer cartridge manufacturers including Lexmark, Canon, Epson, HP, and Dell. Our technicians are fully trained in the latest refilling techniques, and are kept up to date by our Research and Development Department. If for some reason your cartridge can’t be refilled, we have compatible and remanufactured cartridges that will give you great results and still save your money.

How long will it take to refill my cartridge ?

If you don’t have time to wait for a refill we can find a solution that gets you on your way immediately. If you have the time to wait, most refills are done in 20-25 minutes or so.

Are the printing results of a refilled cartridge different from a new cartridge ?

Most people can’t tell the difference between the printing from a refilled cartridge and a new cartridge because the attributes of the inks we use are carefully matched to those of the original manufacturer. We use world class inks & toners to reduce fading and give you the results you expect. In fact, your satisfaction is guaranteed.

How long will a refilled cartridge last ?

A refilled cartridge should last just as long or longer than your original cartridge. New cartridges are often sold as either standard or high yield capacity. Other than the higher price of a high yield cartridge, the only difference between the two is the amount of ink the cartridge originally contains. Re-feel Cartridge Engineering refills all cartridges to their full capacity, transforming standard capacity cartridges to high yield cartridgesat a fraction of the cost and giving you twice as much printing.

How many times can a cartridge be refilled ?

There is no thumb rule in the industry. A cartridge can be refilled from 2-20 times depending on the model & the way it has been handled. For more number of refills, we use the best quality raw materials, machineries & processes. With proper care, a cartridge can be successfully refilled several times, however, eventually all cartridges do fail for reasons other than being out of ink. See our tips below.

What is the best way to care for my inkjet cartridges ?

We recommend the following tips for optimizing the life of your inkjet cartridge:

  • Print at least once a week.
  • When your printer gives a low ink warning, stop printing and prepare the cartridge for refilling as soon as possible.
  • Remove the cartridge from the printer, avoiding contact with the print head.
  • Dampen a small piece of folded paper towel and attach it to the side of the cartridge with an elastic band.
  • Place the cartridge into a zip top bag, avoiding contact with print head at all times, and bring it to your local Re-feel Store.

What if I have trouble with my cartridge once I get it home ?

Call the Re-feel location that refilled your cartridge or send them an email. The contact information for all Re-feel Store locations is available online.

Does Re-feel guarantee their work ?

Yes, we provide a 100% Satisfaction Guarantee on all of our products and services with your valid receipt.

How does refilling help the environment ?

Inkjet cartridges are made of plastics which use approximately 2.5 ounces of oil for each new cartridge manufactured. We can refill the cartridges reducing landfill waste and the amount of new resources required to manufacture new cartridges.

Aren’t cartridge recycling programs better for the environment ?

Having your cartridge refilled means that the life of each cartridge can be extended by using it multiple times. We also refill non-print head cartridges which would normally not qualify for recycle programs.

Will refilling my cartridge void my printer warranty ?

No. Using refilled cartridges does not affect your warranty. We simply refill the cartridge designed by the manufacturer. Federal law prohibits any company or person from requiring you to exclusively purchase their product. Your rights as a consumer are protected under the Magnusson-Moss Warranty Federal Trade Commission Improvement Act, Section 101 (USA) and by the Combines Act (CDN). The printer manufacturers would like you to believe that refilling will affect your warranty but the law states that it does not. In the unlikely event that leakage from the cartridge occurs, we will arrange to have your printer professionally cleaned and repaired, and even replaced if necessary.

I Would Like to Know More about Re-feel Cartridge Stores.

Re-feel is head quartered in Kolkata. Re-feel was started in Feb’ 2007, after a thorough research on the cartridge refilling industry for 3 years. We are proud to boast an impressive franchisee profile consisting of 5 MBAs, 1 Chartered Accountant, 1 Sr marketing professional and businessmen who have been amongst the leaders in their respective industry. Our franchisees come from multiple backgrounds. Since our inception, we have been on a roll and continue to evolve because of the passion and the diverse knowledge that our franchisees bring into the system. Together we are committed to provide best quality services to our valued customers. Our franchisees are refilling empty cartridges from their respective outlets in Mumbai, Bangalore, Kolkata, Pune, Ahmedabad, Hyderabad, Guwahati, Thane, Jaipur, Nagpur, Indore, Mangalore, Bhubaneshwar, Siliguri & we are thirsty for more.

What is the investment required to become Re-feel Cartridge Stores franchisee ?

The investment required to start a Re-feel Cartridge Store and join the cartridge refilling industry is Rs 10 Lakhs. For a detailed break up write to us at franchise@re-feel.in

Does the investment also include office stamp setup ?

Yes the investment is inclusive of pre-ink & self-ink stamp machineries, training, and raw materials. This is a very good product to market together with cartridges as it can be marketed at no extra cost together with the cartridges.

How do i go ahead ?

You can request for the franchise disclosure form at franchise@re-feel.in & send it back with your information duly filled. If approved, we will furnish you with all necessary financial details and other cartridge refilling industry details as required. You can call our Business Development Head or contact our H.O. for any further clarifications on our cartridge refilling business model

What do i need to do in order to finalize the deal & get the cartridge refill store operational ?

We will be signing an agreement, valid for 3 years upon payment of the franchise fees. We will finalize the location for cartridge refill store, if not yet finalized. You will be getting a start-up manual completely elaborating the list of activities that you are supposed to do till your store is operational. While the store is getting ready, your team will be given training on cartridge refilling industry at our HO & and all our manuals will be handed over to you. Simultaneously you arrange for the finance for machineries, raw materials, etc. In case of any problem our support staff will be more than eager to provide you with right assistance.

How much time does it take to become part of the cartridge refilling industry & start the cartridge refilling store ?

From the date of signing of the agreement, the cartridge refilling store can be started within 1-2 months time depending on the condition of the store and the time required for the interiors

How many people are required in the cartridge refilling store ?

You can start with 5 employees and increase the manpower as per the requirement.

After opening the cartridge refilling store from where will i get the raw materials, technological updates, etc on a regular basis ?

For your raw materials and technical training & updates on the cartridge refilling industry, you are not required to look anywhere else. Re-feel will support you with everything & provide complete cartridge refilling solutions under one roof. We do not want you to waste time on such activities, rather we would like you to stay focused and bring more cartridges for refilling. We have a team dedicatedly working on technical updates & you will be provided with all information that you require on cartridge refilling industry.

What is the royalty that i am supposed to pay ?

You are required to pay 6% royalty on the cartridge refilling bills on a monthly basis.

Who will do the marketing & sales promotion ?

Locally marketing, advertising, sale promotion and branding activity is required to be done by the franchisees. We will take care of the brand building process on national level. The all India media coverage received by us shows our long term commitment in building the brand and this has been possible because of the support given to us by our franchisees. For our complete media coverage click on the link www.re-feel.in

Can i open more than 1 Re-feel Cartridge Store ?

Yes, many of our franchisees are multiple Re-feel Cartridge Store owners. This shows their faith in us & towards the cartridge refilling industry. We encourage franchisees to have multiple locations. This helps in creating lot of synergies.

What are the post launch support I will be getting from your end?

Post Operational Support
1. Ongoing technical support.
2. Regular technical updates.
3. Marketing assistance.
4. National branding support.

My vendor suggests that he can refill a cartridge 2 to 3 times and then probably go for a new or recycled cartridge. Is it true ?

The components used in an original cartridge are intended for single use only. Reusing the critical components would either mean that you would have mid cycle failure, or toner powder spillage due to a faulty cleaning blade which may damage the fuser unit. The drum becomes weak & might develop dots leading to faulty print outs and subsequently you would change the cartridge mid way. Here you loose money on refilling and get poor prints with which you have to compromise. Reconditioned cartridges give same output as an OEM. Refilled cartridges give only around 35% output when compared to OEM or reconditioned.